FaQs. General Information
Are your items made in America??
Yes, All 0ur items are designed and created in the U.S.A.
My coupon code isn’t working, why not?
This could be for a few reasons:
A lot of our coupon codes are only valid for 1 use per customer. If you have used that coupon before, you will not be able to use it again.
Your coupon could have expired.
You might be trying to use a coupon for free shipping that is only available in the USA.
You might be trying to input the coupon in the wrong place. Coupon codes are to be inserted when you are entering your payment information.
What payment methods do you accept?
You can complete your purchase using any major debit or credit card such as Visa, MasterCard or American Express, PayPal also accepted.
Do you do custom orders?
Yes! We definitely do… It Works like this:
1. You send us your design ideas using the form below.
2. We send you a mockup to make sure you’re happy with it
3.You approve the design
4.We upload your custom order to our store, and send you a link
5.You purchase your custom item and we ship it out to you
I haven't received my item. What can I do?
If you haven’t received your item(s) in the above time stated above, please contact me and I will do what I can to fix any issues.
May I cancel my order?
If your order has not started being processed, simply login into My Account, click “Orders” link on the left and click “Send Cancel Request”.
Do this as soon as possible. We’ll let you know if your cancellation was successful.
You sent me the wrong item. What now?
Sorry about that! Just send us an email to [email protected] with detail photos of the wrong item you received and we’ll make things right.
I made a mistake with my shipping or billing information, can you fix it?
Yes, definitely. Changing billing information is not too important. But changing shipping information needs to happen within 24 hours of your purchase.
Please write to us at [email protected], with your correct information, you must include your order ID that was sent you via email when you first placed your order.
Is it safe to put my credit card number into your website?
Yes. We don’t store any of your credit card information (that’s handled by our payment processor, Braintree, the best in the business) and we will never share your personal information with anyone else.
I ordered the wrong item, can you change it?
Usually, yes. As long as you advise us that you ordered the wrong item within 12 hours of purchase. Otherwise it processed and goes into the production cycle.
Can I return my purchase?
All returns will be happily accepted in case the item has any manufacturing faults and damages, or simply was not what you ordered.
Items that are damaged in transport are the responsibility of the selected courier service. Vitabello will not be held responsible for such misconduct of its goods.
All returns are subject to exchange for another product within the same price range, or a full refund excluding the shipping costs.
Shipping costs will have to be covered in total by you, the customer, however, if it is determined that the fault is on our part (damaged or wrong item), the shipping costs will be covered by us.
In order for us to accept them, a return email notification must be sent to us within 3 days upon the delivery date.
How to Return or Exchange Your Order?
1. Before returning an item, please email us within 3 days upon the delivery date at [email protected] explaining why are you returning it.
2. Please send your return back to us within 7 days of receiving an email from us, or up to 30 days upon your order arrival date.
3. Send the item(s) in its arriving condition along with the original packing.
How can I track my order?
When you order you are emailed out a unique order ID. You can lookup your order any time here: My Account If you don’t have the order ID you can also alternatively look up your order by email on that page.
Why doesn’t the FedEx or USPS web site recognize the tracking number for an order I placed?
Your tracking number won’t be recognized until approximately 24 hours after your order has shipped.
This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door!
How long will it take for my item to get delivered?
All orders are processed and shipped within 2-7 business days or sooner from the date when the order was placed.
Example: If you place an order on Friday or over the weekend, your order will be sent by Thursday.
We don’t ship on national holidays or any other day that the Post Office regards as a “non working” day. Shipping rates can vary based on the location.